Terms & Conditions

Welcome to Orca91. These Terms & Conditions outline the rules, responsibilities, and guidelines for using our website and purchasing products from us. By accessing our website, placing an order, or using our services, you agree to be bound by these terms.

Orca91 operates its online store through Orca91 and is committed to providing customers with quality products, reliable service, and a smooth online shopping experience.

1. General Information

Orca91 offers products through its online platform for personal use. Our products are intended for individual customers and household consumption unless otherwise specified.

These Terms & Conditions apply to all purchases, transactions, and interactions made through our website. By using our website, you acknowledge that you have read, understood, and agreed to these terms.

Orca91 reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Customers are encouraged to review this page periodically for updates.

2. Website Usage

By accessing and using the Orca91 website, you agree to use it only for lawful purposes.

Customers must provide accurate and complete information while creating an account, placing an order, or communicating with Orca91.

You are responsible for maintaining the confidentiality of your account information, including login credentials, and for all activities performed through your account.

Orca91 reserves the right to restrict, suspend, or terminate accounts that involve:

• Incorrect or misleading information

• Fraudulent activities

• Misuse of website services

• Violation of these Terms & Conditions

3. Account Registration

If you create an account with Orca91, you agree to provide accurate personal information and keep your account details updated.

Each customer should maintain only one active account. Multiple accounts created for misuse, promotional abuse, or fraudulent activities may be cancelled at Orca91’s discretion.

4. Orders and Contract Formation

When you place an order on Orca91, you are making an offer to purchase the selected products.

An order confirmation will be sent after successful order placement. The purchase agreement is considered confirmed once the order has been accepted and dispatched by Orca91.

Orca91 reserves the right to cancel or refuse any order due to reasons including:

• Product availability issues

• Incorrect pricing information

• Payment-related concerns

• Suspicious or fraudulent transactions

If an order is cancelled after payment, applicable refunds will be processed according to our refund policy.

5. Product Information

We make every effort to display accurate product descriptions, images, colours, and specifications on our website.

However, slight variations may occur due to differences in device screens, photography lighting, manufacturing processes, or product batches.

6. Pricing and Payments

All prices displayed on the Orca91 website are applicable at the time of purchase.

Prices may change from time to time due to promotions, market conditions, or business decisions. The final payable amount will be displayed during checkout before order confirmation.

We accept available payment methods displayed on our website, including online payment options provided by our payment partners.

Customers are responsible for ensuring that payment information provided during checkout is accurate and authorized.

7. Shipping and Delivery

Orders will be shipped to the delivery address provided during checkout.

Orca91 aims to deliver orders within the estimated delivery timelines mentioned on our website. However, delays may occur due to courier issues, weather conditions, holidays, transportation delays, or circumstances beyond our control.

Customers should inspect packages upon delivery and contact Orca91 promptly in case of any delivery-related concerns.

For complete details, please refer to our Shipping Policy.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to Orca91’s Return & Refund Policy.

Customers are advised to review the applicable policy before placing an order.

9. Ownership of Products

Ownership of purchased products remains with Orca91 until full payment has been received.

Once full payment is completed and the order has been delivered, ownership transfers to the customer.

10. Limitation of Liability

Orca91 takes reasonable care to ensure the accuracy of website information and quality of products.

However, Orca91 shall not be responsible for losses, delays, or damages caused by circumstances beyond our reasonable control, including courier delays, technical issues, or third-party services.

11. Intellectual Property Rights

All content available on the Orca91 website, including logos, images, graphics, text, designs, product descriptions, and other materials, belongs to Orca91 or its authorized partners.

Unauthorized copying, reproduction, distribution, or commercial use of website content is strictly prohibited.

12. User-Submitted Content

If customers submit reviews, feedback, images, or other content to Orca91, they grant us permission to use this content for marketing, promotional, or website improvement purposes.

Customers confirm that submitted content does not violate any third-party rights or applicable laws.

13. Data Protection and Security

Orca91 respects customer privacy and handles personal information responsibly.

Customer information is collected, stored, and processed according to applicable privacy standards and our Privacy Policy.

We use appropriate security measures to protect customer information and support secure online transactions.

14. Customer Support

We value customer satisfaction and are committed to resolving questions or concerns.

For assistance regarding orders, products, or website services, please contact us:

Email: info@orca91.com

15. Governing Terms

These Terms & Conditions are governed by applicable laws. Any disputes arising from the use of our website or purchase of products will be handled according to applicable legal procedures.

Thank you for choosing Orca91. We appreciate your trust and look forward to providing you with a reliable shopping experience.