Return & Exchange Policy

At Orca91, we do not offer returns or refunds.

We provide exchanges only for damaged, defective, or incorrect/mismatched products received by the customer.

Exchange Conditions

• Exchange requests must be submitted within 7 days of delivery.

• Products must be unused, unworn, unwashed, and have original tags attached.

• Size, fit, fabric feel, quality preference, colour preference, and change-of-mind exchanges are not accepted.

How to Request an Exchange

To request an exchange for an eligible product, email us at info@orca91.com within 7 days of delivery.

Please include your order number and clear photographs of the product and issue. Our team will review your request and guide you through the exchange process.

Important: Exchanges are subject to verification and product availability. Original shipping charges are non-refundable.

Contact Us

For general assistance:

Email: info@orca91.com

Thank you for choosing Orca91. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.