Shipping policy

Shipping & Delivery Policy

At Orca91, we believe that a great shopping experience does not end at checkout. We are committed to ensuring that your order reaches you safely, securely, and within the expected timeframe. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your purchases.

Order Processing Time

Orders are usually processed and packed within 1-3 business days after successful payment confirmation. Once your order has been dispatched, you will receive shipment details through your registered email address or contact information provided during checkout.

Please note that processing time may vary during peak seasons, promotional events, holidays, or due to product availability.

Delivery Timeline

Our standard delivery timeline is approximately 4-6 business days after dispatch within India.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, and other factors beyond our control.

Shipping Partners

To provide reliable and efficient delivery services, Orca91 works with trusted logistics and courier partners. We select shipping partners based on destination, service availability, and delivery requirements to ensure your order reaches you safely.

Once your package is handed over to the courier partner, delivery updates and tracking information will be provided whenever available.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Please ensure that your:

Full delivery address
Pin code
Contact number
Email address

are correct before completing your purchase.

Orca91 will not be responsible for delays, failed deliveries, or additional shipping charges caused due to incorrect or incomplete address details provided by the customer.

If a shipment needs to be re-dispatched due to incorrect information, additional shipping charges may apply.

Tracking Your Order

Once your order is shipped, tracking details will be shared with you through email or other available communication channels.

Please allow up to 24-48 business hours for tracking information to become active after dispatch.

Delivery Attempts & Undelivered Packages

Our courier partners generally make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and ensure that the courier partner can contact them if required.

If an order is returned to Orca91 due to customer unavailability, incorrect address, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Multiple Product Orders

If your order contains multiple products, your items may be shipped separately depending on product availability, warehouse location, or dispatch schedules.

You may receive different tracking details for different shipments.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing your purchase.

For special shipping requirements, bulk orders, or customized delivery requests, please contact us at:

Email: info@orca91.com

Our team will review your request and provide suitable options wherever possible.

Product Availability & Dispatch Delays

While we aim to maintain accurate inventory, unexpected situations such as stock limitations, supplier delays, or operational issues may occasionally affect dispatch timelines.

In such cases, Orca91 will notify customers through email or available contact channels and provide updates regarding the order status.

Shipping Delays

Although we work hard to deliver orders within the estimated timeframe, certain delays may occur due to circumstances outside our control, including:

Natural events
Courier service interruptions
Transportation delays
Government restrictions
Peak-season delivery pressure

Shipping delays alone do not qualify an order for cancellation, refund, replacement, or exchange. However, Orca91 may review exceptional cases and provide suitable assistance wherever possible.

Damaged or Lost Shipments

We take every precaution to ensure your order is packed securely.

If your package arrives damaged, please contact us within 48 hours of delivery with relevant details and supporting images so that our team can review the issue.

For shipments confirmed as lost during transit, Orca91 will coordinate with the courier partner and take appropriate action based on the circumstances.

Orca91 is not responsible for damage, loss, or misuse of products after successful delivery confirmation.

Address Change Requests

If you need to modify your shipping address, please contact us at info@orca91.com within 24 hours of placing your order.

Once an order has been processed or shipped, address changes may not be possible.

International Shipping

For international orders, additional delivery charges, customs duties, import taxes, or other government fees may apply depending on the destination country.

All applicable customs charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our support team: